Help & Customer Support
Get assistance with your ABP Pro account, certificates, or equine breeding records.
📧 Email Support
Contact our support team directly for account issues, certificate quota adjustments, or technical assistance:
🔐 Password Reset & Account Recovery
If you forgot your password, open the ABP Pro app or web platform and click "Forgot Password". Enter your email address to receive a secure recovery code or link.
Frequently Asked Questions (FAQ)
How are 45-Day Ultrasound Scans calculated?
45-day ultrasound milestone dates are automatically computed from the recorded cover, insemination, or embryo transfer date. Scan 1 is scheduled for Day 14-16, Scan 2 for Day 28-30, and Scan 3 for Day 45.
How do certificate credits work?
Every new user receives 5 free certificate credits. Issuing a new certificate consumes 1 credit. Once a certificate is generated for an animal or pregnancy record, re-downloading or printing it is always free.
What is Embryo Transfer (ET) support?
ABP Pro allows breeders to record both the Recipient Mare (who carries the pregnancy) and the Genetic Donor Mare (biological dam), ensuring full accuracy on foaling certificates and 45-day scan documents.